Frequently Asked Questions
Everything you need to know about your CarlinKit fashion experience.
What is the standard shipping time for international orders?
We offer worldwide shipping from our Hong Kong hub. Standard international delivery typically takes 7-12 business days, while express shipping options can arrive within 3-5 business days.
How can I track the status of my order?
Once your order is processed and dispatched, you will receive an email containing a unique tracking number and a link to our logistics partner's portal for real-time updates.
What is your return and exchange policy?
We accept returns for unworn items in their original packaging within 30 days of delivery. Please contact our support team to initiate a return authorization and receive instructions.
Which payment methods do you accept?
CarlinKit (Hong Kong) Limited accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing guide with specific measurements in both centimeters and inches. We recommend comparing these measurements against a similar garment you already own.
Are the materials used sustainably sourced?
We are committed to ethical manufacturing. A significant portion of our seasonal collections utilizes organic cotton and recycled fabrics to minimize our environmental footprint.